Shipping and Delivery

 

Delivery time

All online orders are normally shipped from us the same day or the day after the order has been registered (on weekdays). Packages are sent with Posten/Bring, with a delivery time of 1–5 days depending on where you live in the country.

You can use this table as an estimate of the shipping time.

To postal codes 0000–4700: 1–2 business days
To postal codes 4701–7999: 1–3 business days
To postal codes 8000–9999: 3–5 business days

Delivery method

Depending on your postal code, you can choose between several delivery methods:

Mailbox delivery: 

The package will be delivered to your mailbox or the nearest post office if there is not enough space in the mailbox. It is important that you enter the correct name and address according to what is registered for you in the National Population Register. NOTE: When choosing this shipping method, we and the postal service are not responsible for the package arriving, as it does not include tracking. 

Service Package:

Pick up your package at your nearest post office or parcel shop. You will receive an SMS when your order is on its way and has arrived at your post office.

Home Delivery:

Have your package delivered to your doorstep between 5:00 and 9:00 PM. You will receive an SMS when the shipment is on its way and will be called 30 to 60 minutes before delivery. This service is available in most cities and larger towns.

Express Overnight:

Need your package delivered quickly? Express packages are delivered to your doorstep by 9:00 AM the next morning, weekdays, to most cities and larger towns. Smaller locations – delivery by 4:00 PM. (Please note: The order must be registered with us before 12:00 PM for delivery the next business day). Not delivered on Saturdays and Sundays.

Business Package Door-to-Door:

Have your package delivered to your workplace between 8:00 AM and 4:00 PM (NOTE! The delivery address must be the company’s own address).

Pick Up at Pick-Up Point:

Do you live in Stavanger/Sandnes, or are you able to pick up the package yourself? Then you can collect your order from us completely free of charge. Select this option under shipping at checkout.

Package Tracking

When your items have been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to look up your package on Posten/Bring’s websites. You will also find information about when and where the package has been, where it is currently located, and its expected delivery date. You can also find the tracking number under “My Account” once the items have been shipped from us.

Returns 

Would you like to return an item? Please use our Returns and Exchanges Portal.

For warranty, service, or complaint-related matters, please use the Warranty and Service Portal.